About Me
Strategic and business-focused IT Manager with 11+ years of experience delivering secure, scalable, and high-availability technology environments across global hospitality, F&B, and retail operations.
I specialize in aligning IT strategy with business growth, leading digital transformation initiatives, and managing multi-country IT operations across the Middle East, Europe, and Asia. My expertise spans Microsoft 365 platforms, enterprise systems, cybersecurity, and hybrid cloud infrastructure.
With a strong focus on operational excellence, cost optimization, and security, I have successfully driven global system rollouts, improved service delivery, and ensured 99.9% uptime in high-demand, expansion-driven environments.
Experience & Key Achievements
Group IT Manager | Dives Holding – Dubai, UAE
June 2023 – Present
Leading global IT operations across 15+ business units in 10+ countries, driving enterprise system governance, cloud transformation, and cybersecurity strategy.
Key Achievements
- Led end-to-end implementation of Oracle NetSuite ERP and HRMS across global entities
- Managed and secured Microsoft 365, Google Workspace, and Zoho environments
- Designed and deployed IT infrastructure for new market entries across multiple countries
- Strengthened cybersecurity posture, reducing phishing risks by 85%
- Standardized POS systems with ERP integration for real-time operations
- Optimized IT spending, achieving ~15% cost reduction
Assistant IT Manager | FIVE Hotels & Resorts – Dubai, UAE
April 2022 – June 2023
Managed IT operations for luxury hospitality environments and high-revenue venues.
Key Achievements
- Implemented ITSM tools improving SLA performance by 40%
- Delivered full IT setup for flagship venue openings with 100% readiness
- Enhanced security systems including biometrics and access control
- Strengthened network security to meet PCI DSS compliance
IT Supervisor | Sheraton Grand Doha – Qatar
June 2018 – April 2022
Oversaw enterprise IT systems for a large-scale resort & convention property.
Key Achievements
- Led Opera PMS migration aligned with global brand standards
- Upgraded access control systems improving security and efficiency
- Migrated enterprise telephony systems to IP-based solutions
- Delivered infrastructure and IPTV deployments across the property
System Engineer / IT Engineer / Executive Trainer | Blue Chip Computer System LLC & CMS IT Services Pvt. Ltd.
September 2015 – February 2018
Supported enterprise IT operations, infrastructure deployments, and technical capability development across multi-client environments.
Key Achievements
- Managed enterprise server environments and virtualization platforms (VMware, Microsoft Hyper-V, System Center), ensuring stability and business continuity
- Delivered structured technical training across desktop engineering, Cisco networking, and Microsoft server technologies
- Provided L2/L3 support across infrastructure, networking, and end-user environments, minimizing downtime and business disruption
Skills & Expertise
IT Leadership & Strategy
- Global IT Operations
- Digital Transformation
- IT Roadmap Planning
- Vendor & Stakeholder Management
- Budget Planning
Microsoft & Cloud Platforms
- Microsoft 365 (Teams, SharePoint, OneDrive)
- Google Workspace
- Zoho Workplace
- Microsoft Azure
- AWS
Enterprise Systems
- Oracle NetSuite ERP
- HRMS Solutions
- POS Systems
- Opera PMS
- Hospitality Technology Solutions
Infrastructure & Networking
- Cisco
- HPE Aruba
- Huawei
- SD-WAN
- Enterprise Wi-Fi
- Network Architecture
Cybersecurity & Compliance
- CrowdStrike
- Check Point
- Sophos
- ISO 27001
- PCI DSS
- Email Security & Endpoint Protection
Certifications & Education
Education
- Bachelor of Technology (Electronics & Communication Engineering) – CUSAT, India
Certifications
- MCSA & MCSE – Microsoft
- CCNA – Cisco
- CompTIA Security+
- Certified in Cybersecurity (ISC)²
- Check Point Certified – Harmony Email Security
- Google AI Professional
In Progress
- ITIL 4 Foundation
- PMP (Project Management Professional)
- CISSP
Contact
I'm open to new opportunities, collaborations, and conversations. Connect with me on LinkedIn or send a message below.